FAQ

Cause

Mismatched code number.
Test strip is expired.
Storage or measurement temperature is not within the correct range.
There is a foreign substance on the sensor area of the device.

Solution

Before testing, verify that the code number on the device matches the one printed on the test strip container.
Check the expiration date of the test strip.
Ensure the test strips were stored within the recommended temperature range.
Check for foreign substances on the measurement area of the device.

Cause

Improper storage conditions.
Mismatched RFID code.
Incorrect blood volume or application method.

Solution

Check whether the strips were stored in hot or humid environments. (Always close the cap tightly after use.)
Check whether the code number displayed on the device matches the number printed on the test strip container.
Use only test strips supplied by the manufacturer.