FAQ

Solution

Each product has an expiration date. After opening, use the strips within 6 months.

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Solution

If the swab did not collect enough mucus or if the sample extraction was inaccurate, a negative result may occur. If any test shows a positive result, it should be considered positive.

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Solution

Results from other brands may be false negatives, and our product may show false positives. Please confirm results with a PCR test at a health center.

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Solution

The incubation period for the coronavirus is generally 4-6 days, but individual variations exist, and the viral load can also differ. If a positive result appears, please undergo a PCR test at a nearby screening clinic or test center.

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Solution

Self-testing kits are auxiliary (screening) tools and are less sensitive during asymptomatic periods. There may also be false positives due to cross-reactivity with other viruses or bacteria.

Solution

Both T-line and C-line should be visible to be considered a normal reaction, regardless of the intensity of the lines (both lines visible means positive).

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Solution

The result is invalid. Please review the instructions again and follow the proper test procedure. **If the sample was dropped into the result window instead of the sample input area, it may not appear.

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Solution

Results after 20 minutes are not reliable, but if symptoms or epidemiological associations exist, it is recommended to retest after 1-2 days.

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Solution

If a line appears within the reading time, it is considered positive (PCR test recommended). Be sure to follow the correct sample amount (4 drops) and reading time (15-20 minutes). **The incubation period of the coronavirus is generally 4-6 days, but individual variation is significant, and the amount of virus detected may differ. Therefore, it is recommended to retest after 1-2 days. If clinical symptoms are present or if there was close contact, and if a red line appears on the C area and a faint line appears on the T area, it should be considered positive, and a PCR test should be performed at a nearby screening clinic or test center.

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Solution

Even if the result is negative, if symptoms are present or if there is an epidemiological link, it is recommended to confirm the result with a PCR test.

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Solution

If the result is positive, immediately visit a medical facility for a PCR test. Dispose of the positive test items in the medical waste container at the screening clinic or medical facility.

Cause

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Solution

First check the control line, then decide based on the presence of the test line (see the illustration in the manual).

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Solution

Dispose of the swab and kit used in the enclosed waste bag along with regular trash. If the result is negative, the items can be discarded with regular waste. However, if symptoms are present or if you were in close contact with someone, please visit a nearby screening clinic or medical facility for proper disposal.

Cause

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Solution

This product is for individuals aged 19 and older. If the user is under 19, they must follow the instructions with the help of a guardian. The test can be used regardless of clinical symptoms of COVID-19 (see the three conditions below), and the product has been confirmed to detect the virus in asymptomatic individuals.

1) Contact with someone showing COVID-19 symptoms (family, cohabitant, or close contact) 2) Contact with family, friends, or acquaintances who have returned from abroad within the last 14 days 3) Visit to a location or facility where an outbreak of COVID-19 has occurred.

Cause

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Solution

The storage temperature for the product is 2-30°C, so it can be stored at room temperature.

Solution

The sample extraction buffer contains components that help extract the coronavirus. Using any solution other than the enclosed sample extraction solution will lead to incorrect results.

Solution

Do not mix products. Use only the components included in the kit.

Solution

For accurate results, it is recommended to use exactly 4 drops.

Solution

If there are too many bubbles, the sample amount (4 drops) may not be accurate, which could affect the results. When mixing the swab with the sample extraction solution (tube), gently rotate the swab to avoid creating bubbles.

Solution

If the sample is too viscous, the extraction may not proceed well. It is recommended to blow your nose and then collect the sample again (using a new test kit).